The 2020 Gartner CIO Survey asked banking IT leadership to identify which technology capabilities they see as crucial to their organisation’s evolution.

Data analytics and artificial intelligence (AI) were at the top of the list and roughly equal for financial services CIOs. Here is the problem—that is nothing new. 

Download Gartner’s insights into why banking CIOs must align data to customer needs instead of channels to drive financial services digital business strategy and innovation.