Customer service leaders are already finding ways to optimise costs and efficiency, but persistent high inflation, expensive talent and global supply challenges are increasing the pressure of the economic turndown. Our insights provide a playbook to help you navigate your challenges such as:

  • Managing spend
  • Securing talent
  • Accelerating digital practices
  • Navigating the recession

Download the Gartner Recession Playbook for Customer Service Leaders to discover how to optimise costs without impacting the customer experience (CX) and position yourself for long-term gains.